Designing digital health at Northwestern Medicine
UX design
User research
OVERVIEW
- Owned the UX design of the app
- Assisted with user research and usability testing
- Brainstormed with UI designers on the look and feel
empathize
Dealing with human universals
Imagine you're sick. Perhaps you're a senior. You're navigating a complex condition and the complexities of our medical system. You have a care team consisting of multiple providers that often change. You need to go to multiple locations to get care.
That's what our average user was dealing with. I spoke to patients, doctors, and read books on our healthcare system to understand the experience of our users deeply.
define
Defining the opportunity
After thinking deeply about the domain, reflecting on my personal experiences and those of people close to me, and conducting extensive user interviews, I defined our solution space using artefacts like journey maps. This was one of the projects I did at my first job, so much of that material is lost.
ideate and prototype
Exploring solutions
I did not save my early sketches and ideation work, but the following are exercepts from the wireframes and prototypes I created to help realize our vision.
ideate and prototype
Exploring solutions
My early sketches were not saved for this project, however, the following are exercepts from the wireframes and prototypes I created to help realize our vision.
test
Assessing and improving performance
Usability lab testing
User interviews at the hospital
I believe in the primacy of building a strong mental model and cultivating taste as guiding principles for product development. Usability testing and user interviews do not dictate what should be built, but they do help us strengthen our mental model of what our users want and need.